We offer customer support via Livechat on weekdays from 5:00 AM to 4:00 PM UTC, and 24/7 technical support through our Ticket system. Should you have any questions or problems, you can contact us via Livechat or submit a Ticket request for assistance. All our customer care advisers are real, friendly humans, and we love answering questions, solving problems, and helping you with any issues that might arise.
We do not offer phone support because we genuinely believe that it would not be possible to provide the same level of practical assistance over the phone. We have decided to keep our support online for several reasons:
- We can instantly view your website, account activity, system details, and other information, enabling us to troubleshoot effectively.
- We frequently ask you to send us screenshots, videos, and links to help us see what you are seeing. We can also send you screenshots and videos to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- We can share your screen with you, making it easier to identify and resolve issues.
- Online support keeps detailed records in one place, ensuring that nothing gets lost in translation if we need to escalate your issue. We will always have access to previous tickets, so you won't have to repeat your questions.
We have received very positive feedback that our Livechat support is actually preferred to talking on the phone, as it involves real-time conversation. You can even leave the conversation while we are working on solving the issue and we will update you via email once the issue has been resolved.
